FAQ

Here you will find answers to questions related to login, getting started and use of the system.

• How do I get the Verified by Factlines badge?
• How do I create my user account in Factlines?
• How do I change my user language?
• How do I edit my username?
• Why don’t I see my company when I log in?
• Why don’t I receive an email with the verification code when I enter my email in the log in page?
• Why do I need approval to sign in with Microsoft?
• For how long are the verification code valid?
• When will my access request be approved?
• How do I answer a survey?
• How can I view all survey questions?
• Someone else in my company will answer the survey - what do I do?
• How can I view the survey in a different language?
• When I reply to a survey, can I save the progress and continue later?
• Can I edit my answers after submitting a survey?
• Can I reuse my answers from a previous survey?
• How do I invite a new user to our company account?
• How do I edit the role of a user or remove users in my account
• What is a follow-up and why have I received one?
• Why have I received an access request to our company account in Factlines?
• How do I send a survey to my suppliers?
• Can I send the supplier a direct link to the survey?
• Can I view the survey email sent to the supplier?
• How do I change the contact person for a survey after the survey is sent out?
• How do I send a survey reminder?
• How do I add a supplier to an ongoing survey?
• Can I delete a supplier from a survey?
• How do I add a supplier to my supplier list?
• How do I delete a supplier from my supplier list?
• Can I reopen a survey after the deadline has passed?
• How do I print or save a copy of my supplier's survey?
• How do I send a follow-up if the system did not suggest improvement activities?
• When sending multiple follow-up tasks to a supplier, do they receive separate emails for each or one compiled email?
• Can I export survey answers to Excel?
• What are tags and how can I use them?
• How do I edit or delete a tag?
• How to manage all your company’ documents and your suppliers’ documents
• What are pre-approved email domains?
• We are a service provider and do not sell physical products. Why do I have to answer this?
• What is the Transparency Act?